Quality of a move is just as important as the cost associated with it, if not more. You don’t want to leave your possessions in the hands of movers who aren’t tracking how effective their processes are. That’s a recipe for disaster and increases the chance of your goods being damaged during transit. Here at A-1 Freeman, we’ve got a large emphasis on making sure we provide our customers with the best moving experience
they can possibly have during an already hectic time.
We accomplish this through our Quality Assurance Program. A large part of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we give out to all of our customers so that we can get a good idea of how well we did throughout our processes. It has questions that cover each step in the process starting with the initial sales call all the way through to the final delivery. This allows us to get feedback directly from the people whose opinion matters the most, our customers!
We track all of these stats in order to paint an overall picture of how we’re doing. If we notice that there’s an area that’s having some problems, we’ll be able to adjust our process and get the problem fixed for the future. By constantly improving our processes, we’re able to stay on top of the food chain when it comes to providing consistent, high quality customer service time and time again.
So when it comes to long distance moves
, local moves
, or any other needs you have, make sure you’re partnering with a professional company that has a solid plan to maintain and increase the quality they deliver. A-1 Freeman can help you with this, and you can get started with a completely free moving estimate.
Request a free quote