Office Relocation FAQs How does your service differ from that of your competitors? We at A-1 Freeman differ from most of our competitors, first of all, by being one of North American Van Line’s largest and fastest growing agent families. It’s our strong affiliation with NAVL that makes it possible for us to offer the array of trusted corporate relocation services that have become our hallmark. Specifically, we set ourselves apart by … holding ourselves totally accountable for how your move is executed from start to finish, following through on every commitment we make, being your “on-staff” mover; someone working directly with you as an extension of your company, clearly defining our services so you and your employees know exactly what to expect from us, using our proprietary Move Management Technology to coordinate our efforts with your internal relocation policy, educating your employees on relevant aspects of the move process, maintaining frequent and thorough communication with your team throughout the move, providing proactive customer service to identify and resolve potential problems before they become problems, being on-call for your and your employees 24 hours a day, every day your move is in progress, providing constant monitoring, evaluation, and reporting of our performance at every step, and exercising total quality control, making sure we have quality people to serve you and your employees anywhere stateside and abroad. To learn more about what makes our moving services unique, review The A-1 Freeman Difference in Corporate Relocation Services. Can I track my employees shipments? Yes. A-1 Freeman is dedicated to providing you and your employees with all the tools necessary to ensure a smooth, hassle-free moving experience. To that end, we assign each of your shipments an individual six-digit registration number. Then we give you access to an interactive client portal that lets you use that number to track each shipment in real time and easily resolve issues, should any arise. Look at Tracking Your Goods and Valuables for a preview of how we handle this. Do you have international capabilities? Yes. A-1 Freeman has long experience moving corporations and their employees around the globe. We tailor international moves to each client and can certainly customize a program that fits your company’s needs to a T. Depending on what those needs are, we can provide you with everything from basic corporate relocation services, to records management, to logistics shipments, to employee relocation and more. What you can expect from us, regardless of the services you select, is a smooth, streamlined international move that gets you and your corporate assets where you need to go, when you need to be there, and with as little business disruption as possible. For details on our international capabilities, check out the Corporate Relocation section of our website. Can you work with lump-sum employee relocation packages? Yes. As a seasoned corporate mover, A-1 Freeman has considerable experience handling lump-sum employee moves. Just let us know what you’re providing for your employees up front, when we meet with you to do the Corporate Profile and Corporate Needs Assessment, both of which form the basis of our written estimate. We’ll review every aspect of the move policy you’ve set up to make sure our services accommodate its provisions. The written estimate we provide, then, will reflect whatever lump-sum packages you offer. Rest assured, we have a long track record of estimating moves accurately – and sticking to what we estimate. So there’ll be no surprises – no “extra” charges – for you or your employees come billing time. How do you measure quality? We measure quality the same way our customers measure quality: by how well we live up to the commitments we make with every move. Quality from our perspective means, among other things, seeing that every corporate customer gets … treated respectfully as a full partner with us, highly trained, highly skilled crews and drivers, one clear point of contact – a Project Manager devoted to their move exclusively, the full benefit of our global footprint – including thousands of trucks, drivers, and storage facilities, on-time delivery – facilitated by the size and reach of our global fleet network, superior storage solutions, comprehensive moving services – such as expert packing, loading, unpacking, tear-down, assembly, and vehicle moving, exceptional logistics and transportation services, accommodating employee relocation services, estimating that’s free, accurate, and convenient, competitive pricing – with no hidden costs, and our full accountability for the way we deliver our services, start to finish. For more on what we believe constitutes quality, review each of the pages in our Corporate Relocation section. Do you provide complete logistics services? Yes. For nearly half a century, A-1 Freeman has helped corporations both small and large – including some of the largest – with their logistics and transportation needs. These corporations count on us to manage every stage of their supply chain, providing the logistics and transportation required to deliver their valuable inventory in a safe, secure, seamless, efficient, and timely manner. Our logistics/project-management experts offer full … Inventory Management Warehousing Logistics Management Reverse Logistics LTL Trucking and Freight Transportation Management Refrigerated Trucking Local Moving Expedited Shipping Flatbed Trucking Dedicated Freight Services To better understand what each of our logistics and transportation services entails, review our Logistic Services and Third-Party Logistics (3PL) page.