Quality Measurements... Guaranteed
Nothing earns a customer's trust like quality. We've always known that at A-1 Freeman. In fact, while some moving organizations talk quality, you've probably discovered it's difficult for them to provide any tangible evidence to support their claim.
Not a problem at A-1 Freeman. We introduced our Quality Business Reporting (QBR) to assure our customers of getting the highest quality service available anywhere. Through extensive research, we identified the things that were most responsible for customer satisfaction during their moving experience. We used the information we gathered to develop a uniquely comprehensive and accurate customer service satisfaction reporting tool. Surveys are conducted by an independent third party, and we continue to use this system to raise the bar for setting quality performance measurement standards. Those standards along with the actual results are reported back to you monthly, quarterly or annually based on your preference.
Beyond the reporting we put our money where our mouth is by attaching financial consequences to our service level agreements when agreed upon standards are not met. Wondering how you can improve your quality service levels and reporting... guaranteed? Request information or contact us directly.