Corporate Relocation | Program Key Elements
According to ERC 76% of transferees are most concerned with the household goods transportation component of their relocation. Our clients have found that critical program measures include:
- Provider's Contractually Guaranteed Self-Haul Capacity
- Formal Quality Service Level Agreements
- Shipment Valuation Amount of at Least $100,000
If your carrier isn't providing these or if you haven't reviewed your program, you might be exposing your transferees to service issues.
Wondering how to structure your company's household goods relocation program to improve service levels... guaranteed? The linked A-1 Freeman topics above explain what it can mean for your program, and spells out some best practices.
Self-Haul Guarantees
Q: What is so unique about an agent that "hauls" its own booked shipments?
A: Self-haul agents typically have better control over the quality of the deliverable services since all service providers work directly for the agent.
The single most important element in any household goods move is the quality of the driver and crew. At A-1 Freeman driver quality and management is our number one priority and our ability to make certain your transferees are cared for by our team directly, is critical to transferee satisfaction. That is why we make specific self-haul percentage commitments before we ever load our first shipment with a new client. This isn't a metric we take lightly - it is a serious commitment that we review against actual performance in every review meeting we hold.
Our fleet is so expansive that we actually haul more shipments than just ours - a fleet that size facilitates a corporate client self haul rate that is in excess of 90%.
Quality Measurements... Guaranteed